Terms & Conditions

1. Acceptance of Terms

By contacting us to request a service, making a booking, or allowing our team to attend your vehicle, you confirm that you have read and agreed to these Terms and Conditions in full. If you do not agree with any part of them, please do not use our services. If anything here is unclear, call us before you book and we will explain it to you directly.

2. Services We Provide

RoadRescue UK provides emergency roadside assistance and vehicle recovery services across all 33 London boroughs and the M25 corridor. Our services include, but are not limited to:

24/7 emergency breakdown recovery
Vehicle towing to a garage, home, or destination of your choice within London
Jump-start for flat or failed batteries
Roadside tyre fitting and wheel changes
Accident recovery and scene clearance
Motorcycle and scooter recovery
Electric vehicle (EV) recovery with specialist handling
Pre-arranged vehicle collection and delivery for auctions, dealerships, and private transfers

We reserve the right to modify or withdraw any service at any time. Where a service we have already confirmed cannot be delivered, we will notify you as soon as possible and discuss your options.

3. Your Responsibilities as a Customer

To allow us to deliver the best possible service safely and efficiently, we ask that you:

Provide accurate and complete information when booking — including your name, phone number, vehicle make, model, and registration, your exact location, and a clear description of the problem
Ensure the vehicle is reasonably accessible and safe for our driver to approach and work on
Inform us of any known vehicle issues, modifications, or conditions that could affect how the recovery is carried out — for example low ground clearance, body kits, or a locked steering column
Be present at the vehicle for handover, or arrange in advance for an authorised person to be there on your behalf
Remain reachable by phone after booking so your driver can contact you on approach

Providing inaccurate or incomplete information may result in delays, additional charges, or in some cases cancellation of the booking without a refund if the vehicle is not as described.

4. Booking and Payment

Services can be booked by calling us directly on 0330 043 2007, via WhatsApp, or through the contact form on this website. A booking is only confirmed once we have verbally accepted it or responded to confirm it in writing.

Payment is due on completion of the service unless otherwise agreed at the time of booking
We accept cash, debit cards, and credit cards — we do not accept cheques
Prices are based on your location, vehicle type, distance, and the nature of the job — we will always give you a clear quote before we begin
We do not charge extra for nights, weekends, or bank holidays — our rate is the same around the clock
For pre-arranged collection and delivery jobs, a deposit may be required to confirm the booking
If the scope of the job changes significantly once our driver arrives, we will discuss any price adjustment with you before proceeding

All prices quoted are inclusive of VAT where applicable. You will always be informed of the full price before we start any work.

5. Cancellation Policy

We understand that situations change, and we try to be as fair as possible when it comes to cancellations.

If you cancel before a driver has been dispatched, no charge will apply
If you cancel after a driver is already on the way, a call-out fee will be charged to cover their time and travel
If our driver has arrived at your location and you cancel or refuse the service, a full attendance fee will be charged
If work has already begun and you choose to stop it, the full service charge will apply

6. Deposit and Refund Policy

For most emergency call-outs, no deposit is required — you simply pay when the job is complete. However, for pre-planned or scheduled jobs such as vehicle collections, deliveries, or long-distance towing, a deposit may be taken to secure the booking.

Deposits are non-refundable — If you cancel your booking after a deposit has been paid, we are unable to issue a refund regardless of the reason
No refund on customer cancellations — Once your booking is confirmed and you decide to cancel, no payment will be returned

7. Response Times and Service Availability

We operate 24 hours a day, 7 days a week, 365 days a year across London and the M25. Our target response time is 20 minutes for central and inner London locations, and up to 40 minutes for outer boroughs depending on driver availability and traffic conditions at the time of your call.

Response times are estimates based on normal conditions and are not a guarantee. Delays can occur due to heavy traffic, road closures, severe weather, or a high volume of simultaneous call-outs. If your driver is running late, we will contact you to keep you updated. If you are in a dangerous roadside position, please tell us when you call and we will prioritise your job.

RoadRescue UK is not liable for any loss, cost, or inconvenience caused by delays that are outside of our reasonable control.

8. Vehicle Condition and Our Liability

We take every reasonable precaution to handle your vehicle safely during recovery. Our drivers are trained and experienced, and our equipment is maintained to a professional standard.

We are not responsible for:

Pre-existing damage to the vehicle that was present before we arrived
Mechanical or electrical faults that were present before recovery and that worsen during or after the job
Damage caused by loading a vehicle that was not accurately described to us — for example a modified car with undisclosed low-profile body parts
Personal belongings left inside the vehicle that were not declared to the driver before the vehicle was moved
Any costs you incur as a result of delays, including missed appointments, loss of earnings, or the cost of alternative transport
Damage or loss caused by events entirely outside our control, including extreme weather, road accidents involving third parties, or vandalism while the vehicle is in transit

Our total liability to you in connection with any single job will not exceed the total amount you paid us for that job. This does not affect any statutory consumer rights you have under English law.

9. Insurance

RoadRescue UK holds appropriate public liability insurance covering our operations. This does not extend to providing motor insurance for your vehicle during recovery. You are responsible for ensuring your own vehicle has valid insurance cover. If your vehicle is involved in an accident during recovery due to circumstances entirely outside our control, any claim relating to the vehicle itself would need to be handled through your own insurer.

10. Situations Where We May Refuse Service

We want to help every customer who calls us, but there are a small number of situations where we reserve the right to refuse or withdraw service. These include:

Abusive, threatening, or aggressive behaviour toward any member of our team — we will withdraw immediately and no refund will be given if we have already attended
Vehicles carrying undeclared hazardous materials such as fuel canisters, gas cylinders, or chemicals — we will not load the vehicle until those items are safely removed
Vehicles that are significantly different from what was described at the time of booking — in this case we reserve the right to requote before starting work
Any situation where proceeding would place our driver, you, or a member of the public at unreasonable risk

11. Privacy and Data Protection

We respect your privacy and handle all personal information in line with UK GDPR and the Data Protection Act 2018. The information you provide when booking — such as your name, phone number, location, and vehicle details — is used solely to deliver your service, communicate with you, and improve how we operate. We do not sell your data to any third party. For full details on how we collect, use, and protect your personal information, please read our Privacy Policy.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be published on this page with an updated date at the top. Continued use of our services after any update means you accept the revised terms. If you would like a copy of a previous version, just ask us and we'll provide one.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from the use of our services that cannot be resolved between us directly will be subject to the jurisdiction of the English courts. Your statutory consumer rights under the Consumer Rights Act 2015 are not affected by anything in these terms.

14. Contact Us

If you have any questions about these Terms and Conditions, a complaint you'd like to raise, or anything else you'd like to discuss before booking, please get in touch with us directly:

RoadRescue UK Ltd
Phone: 0330 043 2007 — available 24/7
WhatsApp: wa.me/443300432007
Email: help@breakdownrecoverynear.co.uk
Website: www.breakdownrecoverynear.co.uk
Location: London, United Kingdom — covering all 33 boroughs

Terms & Conditions — RoadRescue Ltd